"W2P Salesforce" Apps FAQ | KenMac W2P 
W2P Salesforce Frequently Asked Questions

  • First time user is required to create a "W2P Salesforce" account:
  • 1) Download and install "W2P Salesforce" App. Open it.
  • 2) Click [create an account]
  • 3) Input the fields as required(** the [password] and [database password] can be different ** )
  • 4) Click [create an account]
  • 5) An activation email will be sent to your registered email address
  • 6) Check your mailbox for the activation email, activate the "W2P Salesforce" account as instructed
  • 7) When "activation is succeeded" is shown, the "W2P Salesforce" account is created successfully

  • You can login the "W2P Salesforce" Apps when the account has been activated
  • 1) Open the "W2P Salesforce" App
  • 2) At the login main-screen, select your preferred language
  • 3) Input your registered email and password
  • 4) See a popup message indicating login is successful
  • 5) Press [Continue] and wait until the main-screen of "W2P Salesforce" App appears

  • 1) Open the "W2P Salesforce" App
  • 2) At the login main-screen, click [forget password]
  • 3) Input your registered email
  • 4) Click [send me the password]
  • 5) Check your mailbox to get the existing password

  • 1) Open the "W2P Salesforce" App
  • 2) At the login main-screen, click [change password]
  • 3) Input your registered email
  • 4) Input your old password
  • 5) Input your new password and re-confirm it
  • 6) Click [change password]
  • 7) Check your mailbox to get confirmation email of the new password

  • 1) At the main-screen, click the top-left icon to open the side menu
  • 2) At [settings], enter database password and click the tick to confirm
  • 3) Re-open the side menu
  • 4) Click [database] and modify the fields at your desire

  • There are 27 languages: English, Hong Kong Traditional Chinese, Taiwan Traditional Chinese, China Simplified Chinese&, Simplified Chinese, German, Japanese, Korean, Spanish, French, Portuguese, Russian, Thai, Vietnamese, Arabian, Czech, Danish, Holland, Finnish, Greek, Hebrew, Indonesian, Italian, Norwegian, Romanian, Swedish, Turkish

  • There are 4 kinds of coins: Gold, Silver, Bronze and Iron.

  • For output of perspective reports or update your own databases to meet your business requirements

  • 1) At the main-screen, click the top-left icon to open the side menu
  • 2) Click [buy coins]
  • 3) Select the plan and proceed as instructed
  • 4) Coins will be credited automatically to your "W2P Salesforce" account when the transaction is completed

  • Yes. The number of bonus coins depends on the purchasing plan with valid agent code being inputted.

  • 1) Go to [select product] to select your required printing product
  • 2) Go to [qty and size] to input product quantity. Use comma to separate multi-quantities
  • 3) Select the dimension unit (mm or inch)
  • 4) Identify the product size as indicated by the product layout (tap on the product layout to enlarge and view)
  • 5) Go to [paper and printing] to select paper name and gsm. Input front and back number of colors
  • 6) Go to [finishing] to select finishing method
  • 7) Tap on the top right "tick" icon
  • 8) Select the reports for output
  • 9) You will be informed how many "W2P Salesforce" coins will be deducted. Click [Continue] to proceed
  • 10) Wait for the report to be seen on screen. An email of the report will also be sent to your registered mailbox

  • Yes. When you click the icon Tick at the top right corner, "W2P Salesforce" will list the item(s) you do not input.

  • "W2P Salesforce" will form a matrix combination of the selected printer, all paper-out methods, all paper sizes, all possible offsets, all orientations and all paper grains to evaluate which plan is the best.

  • 1K, 2K, 2KH, 2KU, 3K, 3KH, 3KT, 4K, 4KH, 2x2(4K), 5K, 5KH, 5KT, 6K, 6KH, 6KT, 2x3(6K), 3x2(6K)….up to 25K. "W2P Salesforce" will surely give you the best recommendation.

  • Normally, it will take only a few minutes for "W2P Salesforce" to make recommendation.

  • Yes. Making use of AirPrint, you can get the perspective printed by clicking the icon Printer at the lower right corner.

  • Yes. Click the icon eMail at the lower right corner will do. Your perspective will be converted to a PDF and attached to your email.

  • Yes. Click the item Backup on the LHS menu, a file after backup will be sent to your registered email account.

  • Click the item Restore on the LHS menu, your last backup will be employed to restore all databases.

  • Set auto-update in your device (Play Store / Apps Store). "W2P Salesforce" will be updated automatically whenever there is an updated version available.



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